Shipping

Company base

Lentun is a division of TW Trade Technology, LLC, based in Ann Arbor, Michigan, USA, with a zip code of 48103 and operates on normal business days, excluding weekends and holidays.

Order processing

When an order is placed, an automatic email will be generated and sent to the customer's email address as an order confirmation. Upon the confirmation of the payment, the order will be processed and shipped within 1-2 days. An email notice will be sent to the customer when the order is shipped. A notice will be sent to the customer if any of the ordered items are out of stock. The customer can choose to wait, modify or cancel the order.

Any special instructions regarding an order can be provided through the check-out process before confirming the order. An email notice will be sent to the customer if the special instructions can not be met. In such case, the customer can choose to modify the instructions or cancel the order.

Shipping & delivery

All customer orders will be shipped after the payment is confirmed unless if the customer has credit approved. (See Payment for more information.) For in-stock items, please allow up to 3 business days to ship your orders. If any ordered items are out of stock, an email notification will be sent to the customer in a timely fashion.

To reduce the cost of shipping, we use USPS Priority Mail for shipments from TW Trade stock in Michigan to the customer. The average USPS delivery time is between 2-4 days while shipped to a destination in the US, except Alaska and Hawaii. Overall, it takes about 3-6 days to receive an order.

Shipping cost will be determined during the checkout process. You acccount will not be charged until the check out process is completed. TW Trade reserves the rights to change shipping methods to an alternative method other than USPS. In such case, the delivery time should be similar to the original selected shipping method.

Back orders

Because of possible delay in updating inventory levels on the web, it is possible that the product you purchased is not in stock. The customer will be contacted shortly if the shipment of an order will be delayed.

If you purchase something that is backordered we will notify you.

Factory direct shipping

TW Trade may elect to ship orders directly from the manufacturer to the customer using UPS or DHL International. The average deliver time is between 4 - 6 days. The customer does not have to pay any extra shipping cost.

Partial order shipping

When all items in an order can not be shipped at the same time, we will send an email notice to the customer regarding the status of the back-ordering. The customer will have a chance to approve partial order shipments or modify the order. We will hold your entire order until all products can be shipped together. You may specifically specify in the notes on your order that you would like products shipped separately and you understand you will pay additional shipping costs.

We ship exclusively with UPS. We will ship orders to anywhere in the world that UPS services. Rates displayed are estimates only; your order total may be increased up to 10% to account for actual cost of shipping.

A PO box is not acceptable for UPS delivery. If a PO Box is provided as a shipping address, your order will not be shipped until we have a valid street address for delivery. Any fees for address changes will be charged to your card. UPS picks up packages Monday through Friday, excluding holidays. Aeola cannot guarantee the arrival of a package to your destination or the time it reaches you. After the package is picked up by UPS, UPS is responsible for the shipment. A notification of shipment and your UPS tracking number will be sent to the e-mail address you provided with your order.

Returns

We accept returns on a limited basis as a service to our customers.

All returns

• Must contact TW Trade for return within 7 days after the order is received.
• Must have an RMA (Return M A) number obtained by email.
• Packages received without an RMA will be refused and no credit will be given.
• Shipping costs are not refundable.
• Factory Direct products are not refundable.
• A 10% re-stocking fee will be charged for all returned order except for defective products.
• A damaged product caused by improper use of the customer is not considered as a defective prodcut and will not be refunded.

Return method: A refund will be issued to the same card on which the purchase was made within 7 business days after TW Trade receives the item in acceptable condition with the proper RMA. An e-mail will be sent to the email address on the original order to confirm the refund and the credit.

For defective parts sent from TW Trade or it's suppliers, TW Trade will replace them without additional costs.